This is not a service manual for technical repair. I suggest removing the rear cover see my previous post and unpluging and repluging the cables coming from the scanner. I called HP and they won’t help because printer is past warranty. Hi all, Thanks for your posts. That clear rectangle thingy with the DIP outline on the inside of the scanner board is the CCD image sensor, which scans either or pixels, maybe more per line. Officejet G85 scanner lamp does not light.

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I opened the scanner. When I do its strickly for general cleaning and maintenance and never to actually tear one down.

I suggest removing the rear cover see my previous post and unpluging and repluging the cables coming from the scanner. I have never disassembled a G85 scanner so I cannnot give you any specifics. It never says “reset” and just seems to do nothing. Keep in mind you need to find a same colored one. Dont know the part number off hand but you can find at the HP site. Our G85 would “grind” when scanning but not when copying.

Click Start on the Welcome screen, click your printer name, and then click Next to continue to the Finding and Fixing Problems screen.

You could also of course apply some basic tests if you know what a capacitor does. Open front door nothing happens and Front panel displays the word “Initializing” continually. It has lots of clip-like things, so you need to pull quite firmly to detach it. Sensor – Flag and cable assembly – Media sensor. Things like the G85 are easy and quick turn around and I strip them totally down and rebuild them to near factory rather than just fixing the one problem it came in for.

New Drivers  AUDIOLA SDA-4263 DRIVER

A site search will reveal extensive discussions on the issue. If the lid is off it will fail even if the scanner is good due to no home mark to zero onto. Spitton – Spittoon base – the bottom and main housing of the service station assembly – holds any residual ink from the print cartridge cleaning process.

HP Customer Support – Software and Driver Downloads

Worked on couple of these. Thank you so much for explaining how to GET to the underside of the glass on the scanner I have a G Removing the scanner Tilt the scanner upward as if you are going to access the cartridges. It was making a grinding noise and displaying the message “Scanner Failure”.

Or, view all available drivers for your sacnner below. Now you should be able to fully remove the head, complete with metal bar, to a new place to work on it. Holder – Ink cartridge holder – located on carriage unit, holder secures ink cartridge in place.


That above should read G85 scahner GT20 not sure where that typo came from. My G85 does two things. Then it’s time to stop and think!

HP Officejet g85 All-in-One Printer – Driver Downloads | HP® Customer Support

HP Officejet Wireless Light touch only or you’ll break the mirror. I to have the “Scanner system failure. Gear Main – Paper pickup drive assembly – gear assembly located on right side of paper pickup assembly. I had the same problem and couldn’t see what the problem was.

Officejet g85 scanner failure on screen and cannot fax more than 1 page at the time.

Pry them apart with a slot style screwdriver. Next put everything back together, doing the above instructions in reverse, making sure every wire is firmly plugged in, and test.

I changed it by scaner I found on an old motherboard slot 1 one near the processor slot. If you do, see below. I then used some Windex vinegar type and a soft cloth to clean both sides of the sensor disk that is affixed to the motor – it was dirty.

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