Hi, Thank you for writing in Microsoft Communities. In reply to Vinod N’s post on January 2, My laptop is months old. Tell us about your experience with our site. Were there any recent changes made to the computer prior to the issue? How satisfied are you with this response?
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I have the same question 5. In reply to Vinod N’s post on January 2, How satisfied are you with this reply? The drive used to work perfectly when i got this laptop. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Still the above problem exists, Its a slot load drive, but reads contents of bootable discs that i have. Hope above info will be helpful.
This thread is locked. Were there any recent changes made to the computer prior to the issue? Sorry this didn’t help.
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You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. How satisfied are you with this response? Parvesh Thakur Created on January 1, Vinod N Replied on January 2, All my drivers are up to date. Only my windows updates are ON, and there have been several in past months.
What is the make and model of the drive? Hi, Thank you for writing in Microsoft Communities. My laptop is months old. Please go ahead and follow the methods mentioned and later update us on the status of the issue.
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One more thing i would like to share is there are 2 drives shown in device manager. Waiting ts-tb23, your reply. Are you getting any error message? Before we start troubleshooting on the issue please provide us with the additional information by answering few questions mentioned below, this will help us to troubleshoot better. Tell us tss-tb23l your experience with our site. This site in other languages x. You can follow the question or vote as helpful, but you cannot reply to this thread.
Please perform these recommended steps and post back if you are still experiencing the issue. If the issue persists then t ry updating the latest optical drive firmware and check if it helps, here is the link: What exactly happens when you try to bp the discs?
Please find follwing answers to your questions: Thanks for your feedback, it helps us improve the site. Thanks for marking this as the answer.
Did this solve your problem? Parvesh Thakur Replied on January 2,