Contact HP Support to schedule a repair or replacement. Press in the latch on the rear access door, and then pull the door away from the product to remove it. This product cannot be identified by Serial Number alone. If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. Product sold without warranty:

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The product might make noises as though it is printing, but no paper moves through it. Photo paper printing resolution subject to color input resolution above Print quality. Cause Any of the following issues can cause this issue:. For photo paper, always load the rougher side of the paper facing up.

This tool applies to Microsoft Windows PC’s only. Net Weight with print cartridges installed.

Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.


The paper might not have been loaded far enough into the product. Letter, Legal, and Executive paper. Up to 20 sheets use only U. Even small pieces of paper can cause paper feed issues.

HP Customer Support – Software and Driver Downloads

Clean the roller thoroughly all the way around. Hi aukamp1, The downloadable version of the Windows 7 driver is not available from HP website. Asia Pacific and Oceania. Thus, the warranty has been removed from this product.

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Printer Specifications for HP Deskjet Color Inkjet Printer Series | HP® Customer Support

This page requires Javascript. See rpinter browser’s documentation for specific instructions. Click the button that opens the Properties dialog box. Supported paper and paper sizes Paper type. We were unable to retrieve the list of drivers for your product.

Remove prrinter files Download files. From the Size is drop-down list, select the paper size that matches the paper in the product. Hold the Power button down. Choose a different product series. Follow these steps to clean the rollers. HP encountered an error while trying to scan your product. Sorry this didn’t help. Check for obstructions inside the tray.

New Drivers  AR5007UG WINDOWS 8 DRIVER

Issue The product does not pick up or feed the paper from the tray. In the Width and Height boxes, or the Width and Length boxes, type the dimensions.

HP Deskjet 3840 Printer series User Guides

Return to the document you were trying to print when the issue occurred. Adjust the paper settings in the print driver The product might not pick up paper if the paper size deskjey type in the paper tray do not match the size and type settings in the print driver. Release the Power button. No software or drivers are available for this product with the selected operating system.

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